If you are unhappy with any product you purchased from TNR Technical, Inc. for reasons other than damage, defect or an erroneous shipment, you can request a Return Authorization within 10 days of the receipt of merchandise by following the instructions below.
All returns are subject to a 15% restocking fee, at TNR Technical’s discretion and not all product is accepted for return. We do not credit the original shipping cost or any return shipping cost that you pay. Return Authorizations are valid for 15 days from issuance. All returned merchandise must be in original factory condition.
As soon as we confirm receipt and inspect the product, we will issue a credit to your credit card account for the price of the merchandise, less the applicable restocking fee and shipping charges. Please allow two weeks for the credit to appear on your account.
Do not return product without the proper Return Authorization. If your product becomes defective more than 30 days after you receive it, please contact TNR Technical for the warranty information related to your merchandise.
If you wish to return a product, follow these simple instructions:
- Call TNR Technical at (800) 346-0601, or email us at firstname.lastname@example.org, and provide the following information:
- Order Number
- Date of Order
- Ship-To Name and Address
- Bill-To Name and Address (if different from Ship-To address)
- Model Number
- Quantity being returned
- Reason for returning the product
- Whether or not you have the original shipping packaging